360 ONE model · by Dvar
✓ Correct
HOLDSender not authorisedEmail from rajesh.mehta@mehtagroup.co is not a registered contact; registered email ends @mehtagroup.in. Full redemption also names an unregistered Yes Bank account.
CALL BACKVerify with the client on a registered number before anything moves.
Reply drafted for the client
Dear Mr. Mehta, this request came from an email address not registered with us, so we have held it for your security and will call you on your registered number to verify. Please note redemptions can only be credited to a registered bank account; the new Yes Bank account would first need to be added via our documented process.
How it was checked · 5 of 5 checks passed
- PASSOrders right · none, correctly
- PASSNothing invented
- PASSHolds what must hold · Sender not authorised, Unregistered bank account
- PASSCall-back when needed
- PASSAsks only when unsure